Welcome to Guruji Paint, where colors meet trust. We are committed to offering premium-quality paint products delivered with care and precision. We understand that at times, you may need to return a product — and we’re here to make that process simple, transparent, and professional.
Our Return & Refund Policy is designed to prioritize your satisfaction while maintaining fairness and quality assurance.
Our Quality Assurance Promise
Every product sold on GurujiPaint.com goes through strict quality checks and careful packaging before dispatch. However, in the rare case that a product doesn’t meet your expectations or arrives damaged, our return policy ensures you’re covered.
Return Eligibility Criteria
You may request a return or replacement if the following conditions are met:
The item is unused, unopened, and in original packaging.
The return request is made within 7 calendar days from the date of delivery.
The product is damaged, defective, or incorrect as per your order.
The item is not custom-tinted or made-to-order (e.g., special shade mixing).
Replacement products will be delivered with 10-12 days
Non-Returnable Products
To maintain safety and quality standards, we do not accept returns in the following cases:
Paints that are custom-mixed or tinted based on customer preferences.
Items that have been opened, partially used, or tampered with.
Returns requested after 7 days of delivery.
Products without original packaging, an invoice, or missing accessories.
How to Initiate a Return
We’ve kept the return process easy and efficient:
Contact our Support Team 📧 Email: Contact@gurujipaint.com 📞 Phone: ++91 8400667722
Provide the following:
Order ID
Clear reason for return
Supporting images (in case of damage or incorrect product)
Once your request is verified, we will issue a Return Authorization Number (RAN) and provide further return instructions.
Return Pickup & Shipping
If the return is due to our error (wrong item, damage, or defect), we will arrange a free reverse pickup.
If the return is due to other reasons (e.g., change of mind), the return shipping will be borne by the customer.
Refund Process
After we receive the returned product, it goes through a quality inspection.
If the product passes inspection, your refund will be processed within 5–7 business days.
Refunds are issued via the original payment method (credit/debit card, UPI, wallet, etc.).
If the returned product fails inspection (used, damaged, or incomplete), the refund will not be processed and the product may be returned to you.
In case any refunds are initiated, they will be credited to the original payment mode within 7 working days.
Return is not acceptable on our items. If an item is damaged, please share pictures, and we will do verification, and a refund will be credited to the original payment mode within 10 days.
Exchange is not acceptable until the wrong item is delivered, and within 7 days we can return it and place the new order, which will be delivered within 10 days.
Shipping.
All items will be delivered within 7 days from placing the order.
Exchange Policy
Currently, we do not offer direct exchanges. If you need a different item, kindly return the original product (if eligible) and place a new order.
Return Address (For Self-Ship Returns)
Only if approved and instructed by our support team.
Guruji Paint—Returns Department
We’re Here to Help
Have questions about your order or return? Our support team is friendly, responsive, and always ready to help.
